Return Policy
Credits will be in the form of Credit on Account.
If the customer has paid with cash and meets the requirements below they will receive a full cash refund.
Defective/Damaged Goods
May be returned within 14 days of date of Invoice, for credit or an exchange and we will arrange for collection of the defective/damaged goods.
Non-Defective Products
May be returned within 14 days of date of invoice.
May be subject to a restocking fee (15%).
Must be returned in new and resalable condition in the original packaging. Items damaged or showing signs of use will not be returnable.
Courier charges incurred due to returned non-defective products are the responsibility of the customer. Grow Learning Company cannot be responsible for lost or damaged packages.
Products acceptable for full Credit/Replacement
Products not supplied in accordance with order.
Products that are damaged/defective at the time received.
Products not acceptable for full Credit/Replacement
Discontinued products.
Products that have been used.
Products that are shelf-worn and therefore unsuitable for return to stock, to resell as new.
Products not acceptable for Credit/Replacement
Products that have been modified or personalised by the user.
Products that have been damaged by the user.
